Frequently asked questions

Can I order a custom item?

Yes! We can customise anything you want. Please send an email to info@planandpaper.co.uk or fill the online form and tell us what you'd like.

What size should I get?

We offer A5, Personal, Personal Wide and Pocket. We are working hard in offering more sizes. If the size you are looking for is not available yet, please send us an email. Please check our Planner Size Guide at the bottom of this page to check our measurements.

What are your shipping and return policies?

All orders, including international orders, are sent tracked & signed.

Please click the links at the bottom of this page to read our policies.

How long will my order take to ship?

Orders usually ship within 2 days but it may take longer, that is why we say our processing times are 1 o 10 days. 

International customs/taxes

Customs fees and tax amounts vary depending on location. Customers are responsible for any customs duties or import taxes. If your order is held in customs, please contact your local post service for details.

Duties are costs associated with buying a product that's shipped from a different country. When international customers buy a product onour store, their country can charge them duties on the shipment.

Still have questions?

Email us anytime at info@planandpaper.co.uk and we will get back to you as soon as we can!